Refund policy

Refund & Exchange Policy

• On-Spot Inspection:Inspection must be done upon delivery while the courier is present.

• Return & Exchange Window: Returns and exchanges are only allowed at the time of delivery. No returns or exchanges after the courier leaves.
• Partial Orders: Orders may be partially accepted or rejected.
• Responsibility After Acceptance: Items accepted without inspection are the customer’s full responsibility; no refunds or exchanges can be processed once the courier has departed.
• Delivery Coordination: Please coordinate a suitable delivery time with the courier to allow for immediate inspection and try-on.

Delivery Policy

• Delivery Attempts: Our courier will attempt delivery up to three (3) times. If unsuccessful, the order will be automatically canceled.
• Cancellation Policy: Customers with two (2) previous canceled orders must pay fully in advance for the third order.
• Deposit for Large Orders: Orders with four (4) or more items require a 25% deposit + full shipping fees within 24 hours, or the order will be canceled.

Product Defect Policy

• Defect Responsibility Period: We are responsible for manufacturing defects for up to 14 days from the order date. Reports after this period cannot be accepted.